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Bellacom Technologies  can provide 24x7x365 proactive Remote Monitoring and Management of your entire IT infrastructure. Our experienced professionals use state-of-the-art fault management tools to monitor all of your network devices, servers, phones, PCs and more — giving you the capability to focus on development and mission-critical objectives rather than day-to-day maintenance.

CAPABILITIES

  • Fault and Performance Monitoring
  • Critical Patch Management
  • Change Control Advisory
  • 24x7x365 Access to the Bellacom's Resource Center
  • Remote Troubleshooting and Fault Resolution
  • Ticketing, Notification & Escalation to Tier 2 & Tier 3 Engineering Support
  • Coordination with Associated OEMs
  • Root Cause Analysis (if available)
  • Customer Notification
  • MACD Support (Moves, Adds, Changes, Deletions)
  • Quality Assurance Reporting

SUPPORTED DEVICES

Through its staffed 24x7x365 Resource Center (RC), Bellacom can proactively monitor your IT environment and troubleshoot issues before they become large-scale problems that can impact your company's communications and productivity. Components supported by remote monitoring and remediation include:

  • Networking
       - Routing
       - Switching
       - Security (Firewall and VPN)
       - Wireless (Lightweight and Autonomous APs)
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